Shipping policy

Last updated: April 15, 2026

At Moirabelle, we are committed to delivering your orders in a reliable and timely manner. This Shipping Policy applies to all purchases made within the United Kingdom and provides clear information regarding processing, delivery, and costs.

Products Covered

Our shipping services apply to all products available in our store. We aim to ensure that every order is processed efficiently and shipped according to the timelines outlined below.

Order Cut-Off Time

Orders placed before 18:00 PM (GMT) from Monday to Friday will begin processing the same business day. Any orders received after this cut-off time, or on weekends and UK public holidays, will be processed on the following business day.

Handling Time

All orders are subject to a handling time of 1 to 4 business days, during which your items will be carefully prepared, packed, and dispatched. Please note that we process and fulfill orders exclusively from Monday to Friday.

Transit Time

Once dispatched, your order will be delivered within 5 to 8 business days, with deliveries taking place between Monday and Friday. We do not ship or deliver orders on weekends or UK public holidays.

Estimated Delivery Time

Taking into account both handling and transit periods, customers can expect their orders to be delivered within a total timeframe of approximately 6 to 12 business days.

Shipping Costs

We are pleased to offer free shipping on all orders within the United Kingdom. No additional shipping fees will be charged at checkout.

Currency and Additional Fees

All transactions are processed in GBP. If you choose to pay in another currency, please be aware that your bank or payment provider may apply exchange rates or additional transaction fees. These charges are beyond our control and remain your responsibility.

Need Help?

If you have any questions or require assistance regarding your order or delivery, our customer service team is here to support you. Please reach out using the details below, and we will respond within 48 business hours.

Store Name: Moirabelle

Email: info@moirabelle.com

Address: Oaks Business Park, Oaks Lane, Barnsley, S71 1HT, United Kingdom

Operating Hours: Monday to Friday, 09:00 AM – 06:00 PM (GMT)